We are adding the most common questions raised by the community here. If you cannot find the answer your need, don't hesitate to check our forum.

Website

Q: Can I use my Domo Nation username to login on Domo Animate?
A: You need to create a new account to use Domo Animate. You cannot login using your Domo Nation username and password. Just hit the Sign Up link on top of the page to register. It just takes seconds!
Q: I registered, but Domo Animate would not let me login.
A: After you register on Domo Animate, we send you a confirmation email. This is to make sure the email address you provided is genuine. If you haven't done so, check your email inbox (and your spam folder just in case) for our email and click on the link there. This will activate your account and enable your login.
Q: I registered and confirmed my email, but I still cannot login. What's wrong?
A: Mostly there is a problem with your password. The best is to reinitialize it and try to login again. Go to the password reinitialization page and input your email address. Inside the email we send click the link to change your password.
Q: I created a movie but can't find it. Where is it on the website?
A: All the movies you create are displayed on your user page. To access this page, click on the "My page" link on the top right of the website. This will lead you to your own page where all your movies are displayed.
Q: How can I edit my movies?
A: You have a link to edit your movie on the corresponding movie page just below the player. From your user page, you also have the option to edit your movie using the buttons in your animations list.

Animation Studio

Q: Can I download my Domo animations to my computer?
A: The only way to do get a video version of your animations is to use screen capture software to record the movie, but beware of quality losses when using free software. You can anyway already get your GoAnimate animations on your website or your favorite social network by embedding it using our sharing features.
Q: Can I put my animation on YouTube?
A: It's not possible to add animations directly to YouTube at the moment. You need to use screen capture software to record your animation, save it as a video and upload it to YouTube afterwards.
Q: How do I add my own sounds and voices to animations?
A: At the moment, you can only use the sounds and music provided in the Domo animation studio. It is not possible to upload your own.
Q:Can I get a downloadable version of the Domo Animate studio?
A: We do not have any downloadable version of Domo Animate for now. It is purely an online tool.

Usage Guidelines

Q: I am told my animation cannot be published as it has inappropriate content in it. Why is that?
A: We want to make the Domo Animate community a place of mutual respect and tolerance. As a result, we may hide some animations from the community when we think they are inappropriate. If your animation has been hidden, you can remove the inappropriate content and save it again. It will be published as soon as it is reviewed. Here are the types of contents we may ask you to remove:
  • Pornography, Nudity, and Sex
  • Illegal drug use
  • Intense violence involving real humans
  • Profanity, Race Abuse, and Hate Speech
Q: Why do words get scrambled in my animations?
A: You have chosen a word that is inappropriate with the character you selected. Our system has identified your word as inappropriate and scrambles it to demonstrate that you must select a new word.